Insurance Verification Specialist & Appointment Scheduler Orthopedic Office
Company: Primus Ortho
Location: Tinley Park
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Salary: Negotiable The Insurance
Verification Specialist is responsible for ensuring the accuracy of
patient insurance information and resolving any issues that could
impact the billing process. This role is vital in confirming
insurance eligibility, deductibles, copayments, and referrals to
facilitate a seamless billing experience. The Specialist works
collaboratively within a team environment to support the center's
financial health and patient satisfaction. This position also
requires answering multiple calls and scheduling Appointments for
multiple locations. Principal Duties and Responsibilities:
Insurance Verification: Accurately verify insurance eligibility for
medical and vision coverage using online resources or direct
contact with insurance carriers prior to patient appointments. Data
Management: Maintain and update patient demographic information and
insurance details within the billing system. Financial
Coordination: Communicate with the front-end staff regarding
patient deductibles, copays, and scheduling, ensuring accurate
billing information is captured and communicated. Procedure
Development: Contribute to the development and updating of
organizational procedures, forms, and manuals related to insurance
verification. Customer Support: Respond to inquiries from patients,
staff, and insurance companies regarding insurance coverage and
billing queries. Team Collaboration: Work closely with the
reception and front-end departments to ensure clean billing and
assist in interpreting insurance carrier information.
Confidentiality and Compliance: Uphold the strictest
confidentiality and adhere to all HIPAA guidelines and regulations.
Greeting all patients & phone calls with a smile and a positive
attitude Registering patients & scheduling appointments
electronically Answering telephones & relaying messages to other
departments Collecting co-pays & payments Verifying Insurance &
obtaining authorization and referrals Obtaining, entering &
verifying demographics Maintaining operations by following policies
& procedures; and reporting needed changes. Qualifications &
Skills: Experience: Minimum of 1 year of relevant experience, or an
equivalent combination of education and experience, preferably in a
medical office setting. Technical Proficiency: Proficient in the
use of computers, relevant software applications, and practice
management systems. Problem-Solving: Strong problem-solving skills
with the ability to apply sound judgment. Interdepartmental
Collaboration: Ability to work effectively across departments and
with both internal and external stakeholders. Customer Service:
Knowledge of customer service principles and a track record of
providing excellent service. Team Goals: Demonstrated ability to
achieve team goals in line with organizational values. Proactivity:
Proactive in task management with the initiative to improve
processes. Attention to Detail: High level of quality in work
through careful attention to detail. Organizational Skills:
Exceptional organizational abilities. Communication: Excellent
verbal and written communication skills, with an emphasis on
effective interpersonal communication. Preferred Experience:
Medical Office Experience: Prior experience in insurance
verification within a medical office is highly desirable. Customer
Service Expertise: A background in customer service within a
healthcare environment is preferred. Bilingual (Spanish) is highly
preferred Prefer experience with ECW systems, Microsoft Word &
Excel and e-mail. MUST HAVE AT LEAST 1-2 Years of experience as a
Medical Receptionist As an Insurance Verification Specialist and
Appointment setting for multiple locations at the Chicago Center
for Sports Medicine & Orthopedic Surgery, you will be a critical
part of our team, ensuring our patients' insurance verification
process is managed with precision and care, contributing to the
overall efficiency and effectiveness of our billing operations.
This position requires you to be extremely detail oriented and
responsible, you should enjoy working in an extremely fast-paced
environment, you should have a take-charge attitude, take
initiative and have the desire to take on additional duties and
responsibilities. BENEFITS: This position has the opportunity for
advancement with the right candidate. Benefits include but are not
limited to: above market pay rate, annual reviews for pay increases
and bonuses, health & dental, paid vacation & holidays, increased
vacation time with years of service, 401k and employer contribution
options, Credit Union Membership, Wellness Bonuses and a fantastic
support staff!
Keywords: Primus Ortho, Hammond , Insurance Verification Specialist & Appointment Scheduler Orthopedic Office, Customer Service & Call Center , Tinley Park, Indiana
