Housekeeping Manager - Sheraton Grand Chicago (21148310)
Company: Marriott International, Inc.
Posted on: January 9, 2022
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Sheraton Grand Chicago located at 301 E North Water St, Chicago,
IL, 60611 is hiring a Housekeeping Manager.
Responsible for the daily shift operations of Housekeeping,
Recreation/Health Club and, if applicable, Laundry. Directs and
works with employees to verify property guestrooms, public space
and employee areas are clean and well maintained. Completes
inspections and holds people accountable for corrective action.
Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.
Education and Experience
High school diploma or GED; 2 years experience in the housekeeping
or related professional area.
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
no work experience required.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
Verifies guest room status is communicated to the Front Desk in a
timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of
prospective check-outs or discharges to prepare work
Inventories stock to verify adequate supplies.
Supports and supervises an effective inspection program for all
guestrooms and public space.
Understands the impact of departments operations on the overall
property financial goals and objectives and manages to achieve or
exceed budgeted goals.
Verifies all employees have proper supplies, equipment and
Communicates areas that need attention to staff and follows up to
Supervises daily Housekeeping shift operations and verifies
compliance with all housekeeping policies, standards and
Participates in departmental meetings and continually communicates
a clear and consistent message regarding the departmental goals to
produce desired results.
Conducting Human Resources Activities
Uses all available on the job training tools to train new room
attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with
employees and verifies employees do the same with them.
Schedules employees to business demands and for tracks employee
time and attendance.
Verifies employees understand expectations and parameters.
Verifies property policies are administered fairly and
consistently, disciplinary procedures and documentation are
completed according to Standard and Local Operating Procedures
(SOPs and LSOPs) and support the Peer Review Process, where
Supervises staffing levels to verify that guest service,
operational needs, and financial objectives are met.
Observes service behaviors of employees and provides feedback to
Verifies employee recognition is taking place on all shifts.
Participates in an on-going employee recognition program.
Solicits employee feedback, utilizes an open door policy, and
reviews employee satisfaction results to identify and address
employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of
Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Understands the brand's service culture.
Participates in the development and implementation of corrective
action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Apply now at
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in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Hammond , Housekeeping Manager - Sheraton Grand Chicago (21148310), Executive , Hammond, Indiana
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