Guest Service - At Your Service Agent - Sheraton Grand Chicago - (20021784)
Company: Marriott International, Inc.
Posted on: March 20, 2020
Here's To Your Journey with Sheraton At Sheraton, we go above
and beyond in everything we do. We are inspired by our guests and
one another and are driven to make things better. We love what we
do, and we give it all weve got on property and off. When guests
stay with us, its not just a room with a bed that theyre buying.
Its an experience. Were looking for someone who is ready to go
beyond in everything they do. If you are someone with a genuine
drive to improve your life and the lives of those around you, we
encourage you to explore careers with Sheraton. The Sheraton Grand
Chicago, located at 301 E North Water St, Chicago, Illinois, 60611
is currently hiring a Guest Service - At Your Service Agent.
Responsibilities include: Operate telephone switchboard station in
order to answer telephone calls. Process guest requests for wake up
calls, screening calls, and other requests related to placing or
receiving telephone calls. Advise guest of any messages (e.g.,
voicemail, mail, faxes) received for them, and send to room if
required. Answer, record, and process all guest calls, requests,
questions, or concerns. Receive, record, and relay messages
accurately, completely, and legibly. Log all guest requests or
issues into computer, contact appropriate individual or department
(e.g., Bellperson, Housekeeping), and follow up with guest to
ensure their request has been met to their satisfaction. Provide
information to guests about room features, property amenities, and
local areas of interest. Assist guests with accessing the internet.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; and protect company
assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests'' service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others,
and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Hammond , Guest Service - At Your Service Agent - Sheraton Grand Chicago - (20021784), Hospitality & Tourism , Hammond, Indiana
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