Medical Screener - Reception Technician (Customer Service)
Company: CSL Behring LTD
Location: Riverdale
Posted on: August 3, 2022
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Job Description:
Job DescriptionJob Description SummaryResponsible for greeting
donors at the plasma collection center and conducting a series of
registration procedures to verify donor suitability for the plasma
pheresis process.Job Description In compliance with Standard
Operating Procedures (SOPs), assists qualified donors in completing
the screening process. The screening procedures includes but are
not limited to: assessing the self-administered health history,
answering basic medical questions associated with the donation
process, referring donors to medical staff when appropriate and
performing health screening procedures such as blood pressure,
pulse, weight, temperature. Performs finger stick to obtain sample
to obtain donor's hematocrit and total protein levels. Upon
completion of the appropriate training, may educate new donors on
the use of therapeutic products made from donated plasma. This
includes explaining the screening process, the health screening
tests performed, the appointment system, donation fees, center
policies, proper nutrition and any other information pertinent to
the donor. Ensures that all donor questions are answered timely,
accurately and professionally. May be involved in registering
applicant and transfer donors based upon completion of appropriate
training and operational needs of the center. May answer the
telephone and answer callers question or transfer call to
appropriate staff member. Maintains alertness and awareness to any
reaction by a donor may have during or after the pheresis process
and notifies appropriate staff. Alerts Group Leader or Supervisor
of donor flow issues. Ensures the accurate recording of donor data
in the electronic donor information management system as outlined
in the SOPs. Understands the policies and procedures associated
with hyper immune programs at the center if applicable. Maintains
clean efficient work environment and ensures sufficient operating
supplies and forms are available as needed. Follows all Health
Safety & Environmental (HSE) and Occupational Safety and Health
Administration (OSHA) policies and procedures. Promotes safety in
all actions. Maintains confidentiality of all personnel, donor and
center information. May be cross-trained in other areas to meet the
needs of the business. Bilingual skills may be required, at the
discretion of the organization, to meet the needs of the business.
Perform other job-related duties as assigned.Education High school
diploma or equivalent requiredExperience Minimum of three (3)
months experience in a clerical or customer service related
position, preferably in medical or health provider environment or
equivalent combination of education and experience Must be able to
perform basic math calculationsWorking Conditions(physical & mental
requirements) Ability to understand, remember and apply oral and/or
written instructions Ability to understand and follow basic
instructions and guidelines Must be able to see and speak with
customers and observe equipment operation. Occasionally perform
tasks while standing and walking up to 100% of time Reach, bend,
kneel and have high level of manual dexterity Occasionally be
required to lift and carry up to 25 pounds Fast paced environment
with frequent interruptions Frequently exposed to hazardous
chemicals, extreme temperatures and to blood borne pathogens
Required to wear Personal Protective Equipment while performing
specific tasks or in certain areas Required to work overtime and
extended hours to support center operational needsAll qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
disability, veteran status, national origin or other legally
protected classifications.Please note, we may not have an immediate
need at the present time; however we are always interested in
speaking to well qualified candidates for future openings. If you
are interested in exploring a career with CSL, please apply. We may
have both full-time and part-time positions available. Someone will
follow up depending on the current needs, but please be aware
correspondence may not be immediate.About UsOur BenefitsWe
encourage you to make your well-being a priority. It's important
and so are you. Learn more about how we care at CSL.About CSL
PlasmaCSL Plasma is one of the world's largest collectors of human
plasma. Our work helps to ensure that people with rare and serious
diseases are able to live normal, healthy lives. We are committed
to our work because lives depend on us. Learn more about CSL
Plasma.We want CSL to reflect the world around usAs a global
organisation with employees in 35+ countries, CSL embraces
diversity, equity and inclusion. Learn more about Diversity, Equity
& Inclusion at CSL.Do work that matters at CSL Plasma!
Keywords: CSL Behring LTD, Hammond , Medical Screener - Reception Technician (Customer Service), Hospitality & Tourism , Riverdale, Indiana
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