Conference Concierge FT

Company: The Marcus Corporation
Location: Lake Geneva
Posted on: April 1, 2026

Job Description:

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Conference Concierge for the Banquets Department at the Grand Geneva Resort & Spa, you will support the Event Managers and Banquet operations in servicing the meeting planners and convention attendees. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. What will you be doing? · Be identifiable, visible, and accessible at all times to our meeting planners and guests · Communicate with the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs, etc. · Know all the facilities of the hotel and their hours of operation · Inform Event Managers and banquet staff of any last minute changes such as location change · Update Delphi with last minute changes · Identify possibility for catering and opportunity for audio and visual upsell · Walk all meeting spaces with banquets prior to the guest arriving as to assure that banquet staff has completed their checklists and everything is in order as specified · Ensure all requested food and beverage, audio visual, and special requests have been correctly placed · Review and complete Personal Event checklist · Ensure guests know how to contact you · Assist guests with all needs related to their meeting room set-up · Confirm timing and guarantees for food and beverage · Attend BEO, Pre-Con, and Huddle meetings · Plan the “post-con” meetings with clients, Event Manager(s), and banquets staff · Monitor pre-function areas to ensure they are clean and ready for the events · Deliver and retrieve faxes and handle mail as requested for client · Suggest and make reservations for dinner, local attractions, and sightseeing · Be active in preventative maintenance around the hotel · Prepare and deliver or mail thank you notes to contacts upon departure · Assist the Director of Event on special projects when not busy with groups, such as working on new menus, updating Delphi, forecasting reports, etc. · Perform other duties as assigned What do you bring to the role? · Previous hotel and/or Banquets and Catering experience preferred · Good leadership qualities · Personable with good people skills · Displays a commitment to hospitality · Communicates well, written and verbally, with others · Good organizational skills · Must be determined and be able to work with minimum supervision · Total commitment to guest satisfaction · Ability to lift a minimum of 30 lbs · Ability to verbally communicate effectively with guests and co-workers · Dexterity for pushing, pulling, bending, stooping, and upward reaching throughout the shift · Ability to use provided cleaning products effectively and safely · Prolonged periods of standing and/or walking · Ability to multi-task in a high paced environment What’s in it for you? · A free, well-balanced meal every shift · Discounted gym membership · Room discounts at Marcus Hotels & Resorts · Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa · Free parking · “Two for one” movie theater coupons at Marcus Theatres · Ability to grow your career and transfer from one property to another · Early wage access · Paid time off · Flexible scheduling · Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match · And more! About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note\: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer.

Keywords: The Marcus Corporation, Hammond , Conference Concierge FT, Hospitality & Tourism , Lake Geneva, Indiana