Call Center Supervisor -
Location: Chicago
Posted on: October 1, 2024
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Job Description:
This Call Center Supervisor Position Features:
Pay 30k
Education required: High School Diploma
Education preferred: Associates degree from an accredited college
or university
Skills/Experience required: one year of supervisory experience;
three years of child support experience; two years experience in
customer service; ability to work with public in a courteous and
professional manner; excellent organizational, interpersonal,
written, and verbal communication skills; ability to perform
comfortably in a fast-paced, deadline-oriented work environment;
ability to successfully execute many complex tasks simultaneously;
and ability to work as a team member, as well as independently;
ability to foster a positive team environment, and manage change
effectively.
Skills/Experience preferred: Written and verbal fluency in Spanish.
More than three years experience working in call center, child
support enforcement or related experience is preferred. Ability to
read, speak and write in both English and Spanish a plus. Call
Center experience with utilizing Call Center equipment (terms,
software, workforce management).
POSITION SUMMARY: Supervisor of the Call Center and Customer
Service Team. Responsible for recruiting, training, motivating,
monitoring the quality of the CSR?s. Responsible for goal setting,
measuring and providing feedback. Responsible for assuring coverage
to meet KPR?s-setting schedules and monitoring workforce.
Responsible for establishing and maintaining good client
communication.
JOB RESPONSIBILITIES:
1. Supervises response and resolution of calls, emails, mobile app
inquiries within KPR?s
2. Resolves complex inquiries
3. Assists with training development and provides training per
Client?s processes and direction
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Hammond , Call Center Supervisor -, IT / Software / Systems , Chicago, Indiana
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