Customer Success Associate - Senior Associate
Company: JPMorganChase
Location: Chicago
Posted on: April 3, 2026
|
|
|
Job Description:
Description We’re seeking a dynamic and detail-oriented
Communication Associate to join our Banking & Sales Enablement
team. In this role, you’ll be responsible for helping translate the
technology and product changes that are made to banking and sales
teams’ tools—ensuring that end users are informed and empowered to
adapt to change and drive business results. You’ll be responsible
for developing go-to-market and update communication plans,
coordinating across multiple product and business teams, and
engaging with stakeholders to achieve success. Projects include new
feature releases, existing platform enhancements, support issues
and ad hoc outage communications as needed to support Global
Banking and Payments’ end user groups and business support teams.
As a Customer Success Associate in the Banking & Sales Enablement
team, you will be responsible for translating technology and
product changes into clear, actionable communications for banking
and sales teams. You will develop go-to-market and update
communication plans, coordinate across multiple product and
business teams, and engage stakeholders to ensure end users are
informed, empowered, and able to drive business results. Projects
include new feature releases, platform enhancements, support
issues, and ad hoc outage communications to support Global Banking
and Payments’ end user groups and business support teams. Key
Responsibilities Coordinate projects across multiple teams to keep
key stakeholders informed of updates and assist with rolling out
new or updated tools and systems to users Develop and deliver
communication material to support change management, learning
curriculum and general product updates and announcements through a
variety of channels Develop and execute on communication plans
related to feature releases, platform enhancements and support
issues identified by end users and business stakeholders Obtain
understanding of system and platform functionality Participate in
ongoing engagement forums—including presenting to stakeholders and
end-users—to understand adoption success, gather user feedback, and
optimize communication materials based on this feedback Required
Qualifications Minimum 3-5 years of experience in internal
communications and project management Experience in Sales
Enablement, change management or technology communications and
related tools (E.g., Customer Relationship Management (CRM) or Deal
Management systems) Strong understanding of Agile delivery and
working with product owners Highly-motivated, detail-oriented,
self-starter with the ability to work independently under tight
timelines is essential High technical aptitude with a desire to
help others learn Able to work on a global scale with the ability
to tailor messaging as needed Outstanding communication and
interpersonal relationship skills Team player with the ability to
help drive our “One Team, One Voice” approach Proficient in
Microsoft Office: Word, Excel, PowerPoint, and Teams
Keywords: JPMorganChase, Hammond , Customer Success Associate - Senior Associate, IT / Software / Systems , Chicago, Indiana
