Customer Account Advisor

Company: Aarons
Location: Hammond
Posted on: September 4, 2020

Job Description:

Job Description: span style=color: black; line-height: 107%; font-family: Arial, sans-serif; white-space: normal;span style=color: black;font size=3We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose./font/span/span!-- dfFormat =html--br/br/divp class=resetParagraphCSSfont size=3Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. br /span style=font-weight:bold;br /Skills for Success /span br /Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. br /span style=font-weight:bold;br /The Work /span br //font/pullifont size=3Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments./font/lilifont size=3Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone /font/lilifont size=3Sell customers on the benefits of timely lease agreement renewal payments /font/lilifont size=3Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals /font/lilifont size=3Assist with merchandise returns and guest deliveries as directed by management /font/lilifont size=3Clean and certify merchandise in the Quality Assurance Center for all items personally returned /font/lilifont size=3Complete and maintain weekly vehicle maintenance sheet and route sheets daily /font/lilifont size=3Load, secure and protect product in company vehicle /font/lilifont size=3Safely operate company vehicle /font/lilifont size=3Assist the Sales Team as needed/font/lilifont size=3Any reasonable duties requested by management /font/li/ulp class=resetParagraphCSS style=font-family:Portable User Interface, sans-serif;font size=3span style=font-family:arial;font-weight:bold;Requirements/spanspan style=font-family:arial;br//span/font/pullifont size=3span style=white-space:normal;color:rgb(35, 31, 32);font-family:Arial, sans-serif;United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. /span /font/lilifont size=3Must meet DOT requirements to obtain certification in required states (United States)/font/lili style=min-height:1.2em;span style=white-space:pre-wrap;font size=3Ability to work schedule of hours varying from 8 am to 9 pm/font/span/lili style=min-height:1.2em;span style=white-space:pre-wrap;font size=3Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly/font/span/lili style=min-height:1.2em;span style=white-space:pre-wrap;font size=3Two years of retail/customer service experience preferred/font/span/lili style=min-height:1.2em;span style=white-space:pre-wrap;font size=3High School diploma or equivalent preferred/font/span/lili style=min-height:1.2em;span style=white-space:pre-wrap;font size=3Excellent interpersonal and communication skills/font/span/lili style=min-height:1.2em;span style=white-space:pre-wrap;font size=3High energy with the ability to effectively perform all functions of the store and multitasking effectively/font/span/lili style=min-height:1.2em;span style=white-space:pre-wrap;font size=3Proper telephone etiquette/font/span/lili style=min-height:1.2em;span style=white-space:pre-wrap;font size=3Uphold the Aaron's Brand and protect company assets/font/span/lili style=min-height:1.2em;font size=3Maintain a professional appearance/font/lili style=min-height:1.2em;font size=3Proficient computer skills/font/li/ulp/p/div!-- dfFormat =html--br/br/font size=3span style=color: black;span style=color: black; line-height: 107%; font-family: Calibri, sans-serif;b style=Rewards/bbr /Team members enjoy access to career training and advancement opportunities, and are /spanspan style=color: black; line-height: 107%; font-family: Calibri, sans-serif;rewarded with competitive compensation and a compre

Keywords: Aarons, Hammond , Customer Account Advisor, Other , Hammond, Indiana