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Customer Service Representative

Location: Carol Stream
Posted on: July 23, 2021

Job Description:

You ABSOLUTELY want to work here!

Our client is a well respected company considered a leader in residential home services. 

We are a 40 year-old, locally owned and operated service company, with an outstanding reputation, seeking  exceptional Customer Service Representatives  that are capable to listening to the needs of our customers and booking service appointments and placing out-bound calls to schedule appointments to fill our call needs.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

The Big Task

  • Listen to the needs of customers and books service appointments and place out-bound calls to schedule appointments to fill our call needs each day.

Key Sub Tasks

  • Convert incoming customer calls to booked service appointments while promoting customer satisfaction
  • Place outbound calls to current and past customers to schedule additional service appointments needed for filling our call needs each day.
  • Adhere to company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.
  • Deliver calls scripts with an authentic cadence; by being clear, compelling and personable when speaking with customers

Essential  Skills and Experience

  • If you can achieve the above and you find it fun and challenging – you have the right amount…..
  • IT competent; good typist and proficient with phone systems
  • Ability to show empathy and be a people person
  • Strong verbal and written communication skills needed for problem resolution

What We Offer

  • Medical Insurance 
  • New technology, including iPhone, iPad & access to integrated software
  • 401k Plan with a company match
  • A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. 

Candidates must undergo pre-employment background checks and drug screening.



Keywords: WORK WITH YOUR HANDZ, Hammond , Customer Service Representative, Other , Carol Stream, Indiana

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