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End User Support Specialist

Company: Franciscan Alliance Information Services
Location: Hammond
Posted on: January 15, 2022

Job Description:

WHAT WE NEEDExperienced Windows Deskside professionals to support hospital and campus operations.WHO WE ARE LOOKING FORComputer software and hardware has changed the way the world works. And when it goes down, it changes the productivity of an office or employee immediately. End user site support teams help keep our people up and running. From technical advice to training, from troubleshooting to problem resolution - these are the people we call when our technology isn't working.Are you good at figuring out the answer to technology challenges? Can you work well with others in a training and support role? Do you have IT work experience? We have a place that can put those skills to work.WHAT YOU WILL DOManage hardware, non-standard software inventories and maintain CMDB (Configuration Management) database/IS Connect.Produce and monitor metrics to ensure compliance with established SLA standards.Manage user and device information in Active Directory.Assist with testing and deploying desktop system packages/updates using remote management tools.Install, configure, and support both hardware and software.Following standard IS processes, use IS Connect to create and manage tickets and to journalize progress and resolution for standard and non-standard software, hardware and configuration incidents.Partner with Client Computing team on standard images.Provide on-call support as needed, including after-hours support for non-standard hardware, software and configuration incidents using the IS support model.Assist in the development and implementation of technical standards and standard operating procedures.Perform root cause analysis when needed and develops checklists for typical problems.Work in a team setting, share information, and assist others with calls.Assist with technology change and innovation for the purpose of maintaining a continuously evolving information technology landscape.Provide Tier 1 Telephony/PBX support.WHAT IT TAKES TO SUCCEEDPrior IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem/solving troubleshooting skills.Prior work experience with demonstrated working knowledge of basic Telephony/PBX software programming experience.Configure, install, and support PC/Workstation hardware and software.Manage conflict and tactfully handle complaints and difficult situations.Handle multiple responsibilities simultaneously.Solve problems by analyzing information and using logic to address issues and problems.Teamwork/Collaboration.Telecommunications.Effectively communicate verbally and in writing.Teach others new skills.EQUAL OPPORTUNITY EMPLOYERIt is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.Franciscan Alliance is committed to equal employment opportunity.Company Description:A trusted leader in healthcare. Twelve hospitals. Numerous medical practices. Nationally recognized Centers of Health Care Excellence. All focused on providing care for everyone who comes through our doors.Our Healing MinistryThroughout our 12 hospitals and many medical practices, we offer a number of nationally recognized Centers of Health Care Excellence.For 140 years, Franciscan Alliance has stayed true to our founding mission to care for everyone who comes through our doors. We treat our patients with the best possible care by following the guiding ethical values embodied by our founding congregation, the Sisters of St. Francis of Perpetual Adoration. Always mindful of our Christian stewardship to the Roman Catholic Church, we minister with joy, care and compassion according to the ideals of St. Francis of Assisi and our founder, Mother Maria Theresia Bonzel.Our healthcare system carries forth Christ's healing ministry and strengthens the Catholic health care mission by: Providing a broad, coordinated continuum of health care services with an emphasis on improving the health of persons and communities. Treating the mind, body and spirit with holistic and comprehensive medical options. Developing creative structures for health care delivery. Being advocates for those in need. Identifying and developing our sisters and laity for Franciscan lead

Keywords: Franciscan Alliance Information Services, Hammond , End User Support Specialist, Other , Hammond, Indiana

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