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Account Specialist

Company: U.S. Xpress, Inc.
Location: Hammond
Posted on: May 14, 2022

Job Description:

Account Specialist
9:00 am-5:00 pm
Position open to remote: No

Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation's largest asset-based trucking companies. But the most valuable asset we offer isn't tractors, trailers, or even our exclusive, cutting-edge technology. It's the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise-both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that's what we call the POWER OF U.S.
Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you're passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
Medical, Dental and Vision
Vacation, Sick, & Personal time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
On-site work out facility
What You'll Do:
Monitors fleet status to ensure effective communications at all times between drivers and on site terminal. Assists in providing customer service to account as well as managing driver work and performance. Monitors situations and provides feedback on issues that affect store delivery schedules or customer service issues. Sets up deliveries and is responsible for driver paperwork for deliveries.
Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.
Analyze freight and staffing demands and plan accordingly.
Dispatch drivers to trailers and schedule loads for customer delivery.
Provide information on delivery schedules and issues; provide drivers with packet information concerning deliveries.
Unassign/reassign loads and locate equipment to prevent service failure or minimize service failure impact.
Perform data entry for account. Create, prepare, and file appropriate reports.
Ensure the trailer number and pro # in the database match; confirm that tractor and trailer numbers match by reviewing equipment numbers against system data.
Schedule, manage, and communicate with vendors about inbound freight and pick up/delivery times.
Monitor in-transit deliveries for breakdown or other issues that may effect on time delivery; keep customer constantly advised and updated.
Answer phone calls concerning deliveries, freight, pick-ups, or other issues affecting the customers or the drivers.
Review and update all driver's projected time of arrival.
Perform other duties as assigned.
What We're Looking For:
Any combination of education and experience equivalent to a high school diploma.

Minimum of 1-2 years field operational experience or related management experience required.

Superior analytical, communication, and interpersonal skills.
Strong problem solving and innovative thinking skills.
Extreme patience dealing with explosive situations; strong follow procedures.
Comprehensive knowledge of DOT regulations impacting daily operations.
Proficiency in MS Word and Excel.
Work Environment / Physical Requirements - Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

Keywords: U.S. Xpress, Inc., Hammond , Account Specialist, Other , Hammond, Indiana

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