Client Service Trainer: 40 Hours Per Week (AM/PM)
Company: Alverno Laboratories
Location: Hammond
Posted on: August 3, 2022
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Job Description:
DescriptionCentral Laboratory- Client ServiceLocation: 2434
Interstate Plaza Dr., Hammond, IN 46324Shift: AM/PM, Variable start
time; weekend and holiday coverage as needed, Rotating ShiftsFTE:
1.0WHY ALVERNOWe are a highly reliable scientific organization
building a culture of service. Our commitment advances the health,
wellness and continuity of care in the communities we serve. We are
one of the largest integrated laboratory networks serving hospitals
in the Midwest region. Our network includes several large hospital
systems and many individual physician offices.WHAT WILL YOU DO This
individual is responsible for training new Client Service agents in
the department to deliver high quality service for all inquires.
This involves high proficiency in giving out alert results,
requesting additional information for completion of testing,
canceling or adding test, and investigating new or unusual test
requests. In addition this individual must maintain a highly
professional attitude and appropriate behaviors as frequent and
sensitive client interactions occur. The individual is responsible
for assisting with managing the workflow and makes recommendations
regarding the revision of the workflow process. He/she is required
to understand all processes involved to resolve and relay
information. Must be able to adjust and rotate scheduling according
to work volume and training needs. Individual is actively involved
in interviewing, training and continuous education, as well as
participates in review input. Effectively uses multiple computer
systems. Individual is able to achieve expected results and meet
deadlines. This individual shall maintain a healing environment for
employees and patients with a spirit of caring and concern as
incorporated in the philosophy of our Catholic healthcare systems
while performing all job functions.
Keywords: Alverno Laboratories, Hammond , Client Service Trainer: 40 Hours Per Week (AM/PM), Other , Hammond, Indiana
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