Senior Representative - Customer Service
Company: Wesco
Location: Hammond
Posted on: March 16, 2023
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Job Description:
As a Senior Representative - Customer Service, you will respond
to customer inquiries by telephone, e-mail, or walk-ins to provide
inquiry and/or problem resolution. You will resolve complex or
unusual requests and problems that may require a customized
response and communicate solution or requested information to the
customer. You will analyze a customer's service needs and refer to
other service or technical departments for follow up or additional
information as needed. You will provide updates to other internal
teams on customer needs and factors that contribute to customer
satisfaction. You may be assigned to support products that are more
complex or critical _._
**Responsibilities:**
+ Build and maintain business relationship with customers by
providing prompt and accurate service to promote customer
loyalty.
+ Support customer base by answering questions and concerns, as
well as handling customer account inquiries and complaints which
are escalated from other departments.
+ Mentor and give direction to team members and provide training on
best practices.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer
liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone
inquiries.
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 5+ years of relevant experience
+ Strong time management skills required, including ability to
prioritize customer issues and resolve with positive outcomes
+ Solid interpersonal skills that allow one to work effectively in
a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically,
and professionally at all times
+ Computer literate, including effective working skills of MS Word,
Excel, and e-mail
_Wesco International, Inc., including its subsidiaries and
affiliates ("Wesco"), is an Equal Opportunity and Affirmative
Action Employer. Employment decisions are made without regard to
race, religion, color, national or ethnic origin, sex, sexual
orientation, gender identity or expression, age, disability,
protected veteran status or other characteristics protected by
law._
Keywords: Wesco, Hammond , Senior Representative - Customer Service, Other , Hammond, Indiana
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