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Director of Catering & Group Sales - The St. Regis Chicago (21094888)

Company: Marriott International, Inc.
Location: Hammond
Posted on: January 7, 2022

Job Description:

Live Fully at Marriott International #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

The St. Regis Chicago located at 401 East Upper Wacker Drive, Chicago, Illinois 60601 is hiring a Director of Catering & Group Sales.

Responsibilities include:

Leads and manages all day-to-day activities related to the group & catering sales function with a focus on building long-term, value-based group customer relationships that enable achievement of property sales objectives. Provides support for the entire group & catering sales activities for the property, including prospecting and segmentation, developing the group & catering strategy for the new hotel opening. Monitors and manages team group room nights, local and group catering sales goals and makes recommendations on goals for direct reports. Creates opportunities to grow the account base through customer interactions


Education and Experience

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 8 years experience in the sales and marketing or related professional area.


4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 6 years experience in the sales and marketing or related professional area.


Supporting Developing & Executing Sales Strategies

Works with sales leader to ensure understanding of catering sales strategy and effective implementation of this strategy for the property.

Works with catering sales team to create and implement a catering sales plan addressing revenue, customers and the market for the segment.

Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

Recommends booking goals for sales team members.

Managing Sales Activities

Monitors all day to day activities of direct reports.

Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

Participates in sales calls with members of sales team to acquire new business and/or close on business.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

Analyzes market information by using sales systems and implements strategy to achieve propertys financial room and catering goals.

Assists Revenue Management with completing accurate six period projections.

Reviews guest satisfaction results to identify areas of improvement.

Building Successful Relationships

Develops and manages relationships with key stakeholders, both internal and external.

Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Ritz-Carlton Global Sales Organization Managers and accounts.

Interacts with guests to obtain feedback on product quality and service levels.

Meets with guests during pre- and post-event meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

Managing and Conducting Human Resource Activities

Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

Utilizes all available on the job training tools for employees.

Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Additional Responsibilities

Executes and supports the brands Customer Service Standards and propertys Brand Standards.

Apply now at https://jobs.marriott.com/marriott/jobs/21094888?lang=en-us

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc. and Great Places to Work Institute, among others.

Chat, engage and follow us on social media. - Facebook - Twitter - LinkedIn - Instagram
Visit marriott.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Keywords: Marriott International, Inc., Hammond , Director of Catering & Group Sales - The St. Regis Chicago (21094888), Sales , Hammond, Indiana

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