Manager CRM Operations
Company: Staples, Inc.
Location: Naperville
Posted on: March 9, 2026
|
|
|
Job Description:
Quill is a valuable part of the Staples family of brands. Since
1956, Quill has held its position as a leader in office supplies.
Acquired by Staples in 1998, Quill delivers the essential services,
solutions, and award-winning customer support to help our customers
– and our people – thrive. When you partner with Quill, as a
customer or as an associate, every workday is more rewarding. From
paper, ink & toner, to technology and custom print, we deliver the
right products at the right value, plus an unmatched assortment of
over 900 instant rewards available with every order. As the Manager
CRM Operations , you will play a pivotal role in ensuring our sales
teams have the tools, insights, and systems they need to perform at
their highest level. You will serve as the Salesforce product owner
for the Sales organization, collaborating closely with stakeholders
to surface ideas, set priorities, and lead the execution of
strategic platform enhancements. Your focus will be on driving
adoption, optimizing usability, and enabling operational excellence
through innovative, business-focused solutions. This opportunity
places you at the center of cross-functional initiatives, where
your leadership will shape how we engage with customers, accelerate
growth, and deliver a world-class selling experience. What you’ll
be doing: Empower sellers with insights, tools, and workflows that
drive customer engagement and accelerate deal velocity. Partner
with Sales, Data Science, Technology Solutions, and Marketing to
develop and deploy next best action (NBA) capabilities. Own the
Salesforce pipeline management strategy, including forecasting,
hygiene, and conversion optimization. Lead the development and
optimization of dashboards and reporting to enable data-driven
performance and accountability. Drive the adoption of Salesforce
tools and best practices to boost seller productivity and revenue.
Serve as the Salesforce product owner for the Sales team, managing
the roadmap, backlog, and delivery of scalable solutions.
Collaborate with cross-functional teams to design and implement
sales enablement strategies that support retention, expansion, and
long-term customer value. Manage and develop 1–2 Program Managers,
providing coaching, clear priorities, and fostering a culture of
accountability and continuous improvement. Champion modernization
initiatives, including automation, AI-driven insights, and
user-centered design to deliver scalable sales enablement
solutions. Present roadmap updates, performance insights, and
enhancement priorities to senior leadership, influencing key
decisions. What you bring to the table: A strategic,
product-focused mindset with the ability to balance user
experience, operational rigor, and measurable business results.
Exceptional stakeholder management and influence skills, with a
talent for navigating both technical and non-technical audiences.
Strong analytical abilities, translating data into actionable
insights that drive sales performance. Experience simplifying
complexity and designing intuitive, scalable workflows. A passion
for continuous improvement and a willingness to challenge the
status quo. Executive presence and confidence in communicating with
senior leaders. A collaborative spirit, thriving in
cross-functional environments and influencing without direct
authority. Dedication to building tools, systems, and processes
that make sellers more effective and customers more successful.
What’s needed – Basic Qualifications: 6 years of experience in
sales operations, CRM product enhancements and integration, or a
related field. Deep expertise in CRM (ideally Salesforce),
including pipeline management, reporting, Revenue Intelligence,
dashboards, automation, and UX optimization. Proven ability to
serve in a product owner or related role for enterprise sales
systems. Strong understanding of sales processes, forecasting, and
platform enablement best practices. Experience managing
cross-functional initiatives and leading project managers or
project teams. What’s needed – Preferred Qualifications: Bachelor’s
degree in Business, Information Systems, Analytics, or a related
field Experience in B2B sales organizations, ideally within
high-velocity or digital sales environments. Demonstrated success
driving enterprise CRM transformations or large-scale system
enhancements. Experience partnering with Data Science or Business
Intelligence teams to deliver advanced analytics and predictive
insights. Exceptional change management, collaboration,
communication, and stakeholder influence skills. An innovative,
data-driven approach with a passion for building tools that empower
sellers and elevate the customer experience. We Offer: Inclusive
culture with associate-led Business Resource Groups 22 days of PTO
and Holiday Schedule (7 observed paid holidays 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and
Mental Health Wellness programs, and more! The salary range
represents the expected compensation for this role at the time of
posting. The specific base pay may be influenced by a variety of
factors to include the candidate's experience, skill set,
education, geography, business considerations, and internal equity.
In addition to base pay, this role may be eligible for bonuses, or
other forms of variable compensation. At Staples, “inclusion” is an
action word. It represents what we do to ensure that all employees
feel valued and supported to contribute to their fullest potential.
When we operate inclusively, diversity naturally follows. This is
why we work hard to foster an inclusive culture, as we seek
employees with unique and varied perspectives and areas of
expertise. The result is a better workplace and innovative thinking
that helps us exceed our customers’ expectations – through the
power of the people behind our iconic brand. Staples is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, national
origin, protected veteran status, disability, or any other basis
protected by federal, state, or local law.
Keywords: Staples, Inc., Hammond , Manager CRM Operations, Sales , Naperville, Indiana
